FAQ on Payments

How do I pay for a ALIFREADS purchase?

ALIFREADS offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that ALIFREADS’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use you Credit/Debit Card, Internet Banking (Coming Soon) and PayPal to make your purchase.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on ALIFREADS?

There are NO hidden charges when you make a purchase on ALIFREADS. However, you’ll be required to pay the shipping charges which entirely depend upon the weight and destination of your package. The price you see on the checkout page is exactly what you pay.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

How do I pay using PayPal?

We accept payments made via PayPal. It is not necessary for you to have an account registered with PayPal in order to make a payment. You may directly, without having any PayPal account, pay via your Debit/Credit Card by choosing Credit/Debit Card payment option at the PayPal checkout gateway.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password or you may be asked to enter an OTP send to your registered mobile number with the concerned Bank.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on ALIFREADS?

Your online transaction on ALIFREADS is secure with the highest levels of transaction security currently available on the Internet. ALIFREADS uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on ALIFREADS are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does ALIFREADS take to prevent card fraud?

ALIFREADS realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website.

Does ALIFREADS support COD?

No! Being an international platform, we do not support Cash on Delivery payment method as for now. However, we’ve taken this point into consideration and we may introduce the same at any point of time.

Contact

Have any other questions/queries on Payments/Payment Methods? Contact us on payments@thesealednectar.com